Are you interested in making a difference in the lives of marginalized population?
The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.
Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.
CADO Community Support Worker -AIRDRIE
Community Support Coordinator (Client Specific)
July 5, 2023
The Community Support Worker (CSW) is an essential role to the service Calgary Alternative Support Services Inc. (CASS) provides to clients. This role supports clients to build a strong sense of empowerment; the ability to make positive decisions and help establish themselves as a part of their community; and provide development and stability in our client’s daily activities.
This role is responsible for establishing professional boundaries with the client; providing guidance to the client regarding emotional support, daily living skills, and engaging with community resources based on the goals laid out in their Individual Support Plan (ISP).
Key Responsibilities to:
- Establish respectful and professional boundaries while developing positive working relationships with clients;
- To assist clients in the development and monitoring of goals and objectives indicated in their Individual Support Plan (ISP);
- To support individuals in specifically identified areas to live independently or increase independence in the community. This may include daily living skills, community inclusion, recreation & leisure activities, and management of health-related matters as directed by the client coordinator;
- Establish and maintain a positive professional working relationship with client guardians and other client supports where applicable.
- Understand and adhere to CASS Policies & Procedures and program specific expectations as defined in program Operations Manuals;
- Responsible for checking email communications at the beginning of every shift;
- Complete client and agency specific paperwork in a timely fashion. This includes, but is not limited to, the submission of:
- Monthly timesheets
- Monthly expenses
- Client Monthly Summaries
- Hazard Reports
- Staff Incident & Near Miss Reports
- Client Incident Reports
- Actively participate in the CASS Health & Safety program, and adhere to Health & Safety policies in accordance to CASS policy & procedures and Alberta OHS legislation
- Maintain valid certification in all core training/employment requirements, and any additional training as assigned based on client support needs
- Model and demonstrate CASS values in all interactions with clients, staff, and community members
- Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization
- Demonstrate an ability and willingness to give and receive honest, balanced feedback
Training Requirements & Development
The schedule below outlines the core training and on boarding requirements for all CADO Community Support Workers. Additional training may be assigned by the Coordinator depending on the support needs of the client. These additional training requirements, when assigned, will become mandatory for the duration of the support provided to those specific individuals.
Core Training and Onboarding Requirements Completion Date Renewal Times Location
Police Check & Vulnerable Sectors Check First day of hire Every three years Calgary Police Service
Basic First Aid/Emergency First Aid – CPR/AED 60 days of hire Every three years OHS Certified Partner
Crisis Prevention Intervention (CPI) 60 days of hire Every three years In-House Class
Abuse Awareness Training 60 days of hire Every three years In-House Class
Occupational Health and Safety Awareness (Alberta) 60 days of hire One-time Completion Online Course
Using a Fire Extinguisher Training 60 days of hire One-time Completion Online Course
WHMIS 2015 Training 60 days of hire One-time Completion Online Course
Introduction to Your Role 60 days of hire One-time Completion Online Course
Challenging Behaviours Level 1 60 days of hire One-time Completion Online Course
Challenging Behaviours Level 2 60 days of hire One-time Completion In-House Class
Workplace Violence & Harassment 60 days of hire One-time Completion Online Course
Infection Prevention & Control Training 60 days of hire One-time Completion Online Course
Trauma-Informed Care Training 60 days of hire One-time Completion Online Course
Harm Reduction Training 60 days of hire One-time Completion Online Course
Covid-19 Employee Health & Safety 60 days of hire One-time Completion Online Course
Boundaries 60 days of hire One-time Completion Online Course
Read CASS Policy & Procedure Manual* 60 days of hire When Updated Online Material
Read Code of Ethics* 60 days of hire One-time Completion Online Material
- Confirmed via the submission of a signed copy of a “CASS Confirmation of Understanding Form”
Key Relationships & Stakeholders
Individual receiving support through CASS. Our obligations include ensuring we are providing positive and focused support that are aligned with the client needs and goals while ensuring the client is as safe as necessary.
Community Support Coordinators:
Responsible for developing services, hiring and monitoring of all staffing supports while maintaining high quality of service for the clients. Development and design of Individual Service Plans, Risk Assessments and Behavioural Support Plans for the clients supported, with an emphasis on person centered planning and strength-based goals.
An individual (private or public funded) appointed by the Court to safeguard and protect vulnerable adults who need assistance with or are no longer able to make all of their own decisions. Guardianship provides a range of decision-making options from less intrusive options, such as supported decision making or co-decision making, to full guardianship and trusteeship.
Comprised of individuals of personal and professional nature that engage with the client to support them.
Key Knowledge and Skill Sets
- Ability to maintain confidentiality
- Strong verbal and written communications
- Ability to approach situations with positivity
- Ability to adapt communication styles
- Display patience
- Knowledge in supporting adults with developmental disabilities preferred
Post secondary education in Human Services
Other Required Skills
A vehicle and valid driver's license is considered an asset.
This position falls under the Caregivers Act. For full details please visit the site below:
Caregivers – Employment standards exceptions | Alberta.ca
An Act to Make Alberta Open for Business
If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that you can both benefit from our referral program!
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
No phone calls please.