Ronald McDonald House Charities® Alberta (RMHCA) is passionate about providing a home away from home for families with seriously ill or injured children who must travel for medical care.
We know that a family with a sick child is a sick family. Our Ronald McDonald Houses provide a warm, compassionate and comfortable environment where families can share experiences, receive respite and distraction, eat a warm homemade meal and rest, all while caring for their child at the hospital next door.
RMHCA is part of a global network of Houses, Family Rooms, Care Mobiles and Comfort Carts prioritizing family-centered care through delivery of our unique core programs. RMHCA operates four Houses offering 87 private family suites, and three Comfort Carts that deliver bedside services in hospital.
We’re currently engaged in a multi-year, $80M capital campaign to reduce the service gap by tripling our capacity in Calgary and Edmonton. Calgary is increasing the number of suites from 27 to 91. Construction on an expanded facility in Calgary is currently underway and scheduled for completion in winter 2025. The completed Calgary facility will be 105,000 square feet, offering family suites and a multitude of common areas that enhance the family experience within our communal living environment. Tentatively Edmonton will expand from 36 suites to approximately 100 suites on it’s current site. The expansion critical path in it’s entirety is 5-7 years. The Associate Director, Program Development will be responsible for getting us from today to tomorrow.
The Associate Director, Program Development scope of work revolves around Ronald McDonald House expansion. This role is responsible for overseeing accreditations, scaling and evolving programs, developing applicable policies, staff training, commissioning select equipment and envelopes, and creating various systems and processes to ensure a smooth transition to, and ongoing operation in our future state.
The successful candidate will be located in Calgary or Edmonton, with preference being in Calgary.
Your Key Responsibilities
- Serve as a point of contact between the House and the General Contractor, Project Manager and other consultants.
- Oversee policy and program development for LEED Silver, Rick Hanson Accessibility, and WELL Gold accreditations.
- Scale programming by building upon, developing and/or evolving current deliverables; adopting and/or creating new programs; all in preparation for tripling of House capacity via expansion.
- Work closely with various vendors, consultants, and partners to scale programs including AHS, consumable suppliers, applicable maintenance contractors, warranty providers, etc.
- Build systems and processes associated with the full life cycle of family programming.
- Create systems to manage inventory of in-House supplies and FF&E.
- Policy development as required.
- Serve as an integral agent who commissions equipment, systems, and envelopes for the new facility.
- Anticipate, mitigate, and manage operational risks.
- Design and recommend staff structures, and roles suitable for the operation of our expanded facilities. Create job descriptions & accountability charts as required.
- Work closely with key internal stakeholders to achieve organizational goals.
- Identify opportunities to leverage newly defined programs, systems and processes in other Houses in Alberta, across Canada, and within the RMHC system globally.
- Post secondary education in a related field.
- Experience with change management, business, and/or human services.
- 5+ years of experience in program development.
- Demonstrated skills and experience in strategic planning and leadership; risk and human resource management; policy development; program design, development and implementation; and process and outcome evaluation.
- Proven ability to build and maintain strong relationships.
- Ability to work in a fast paced, hybrid work environment.
- Strong problem solving skills.
- General understanding of accreditation programs and processes.
- Organized with exceptional attention to detail.
- Occasional travel throughout the province, and beyond, is required. Must have a valid driver’s license and access to a reliable vehicle.
- Must provide a clear criminal record check including a vulnerable persons check.
Nice to Haves
- Experience working in the nonprofit or charitable sectors.
What we Offer
- Competitive compensation
- Comprehensive benefits plan
- Employee Assistance Program
- Professional development opportunities
- Social events
- Vacation & personal days
- Flexibility and a hybrid work schedule
- RRSP matching program
- Opportunity to participate in various committees
- A culture built on our values of passionate, excellence, entrepreneurial, relentless, people-first
RMHCA is proud to be recognized as a 2022 Canadian Nonprofit Employer of Choice. We employ 87 people and hundreds of volunteers.
Diversity, equity, inclusion, and cultural safety are guiding principles at RMHC Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.
We thank all candidates who apply; however, only those selected for interview will be contacted.
This is an 18 month contract role. To apply submit your resume and cover letter.
Job Types: Full-time, Fixed term contract
Contract length: 18 months
Ability to commute/relocate:
- Edmonton, AB T6E 4K3: reliably commute or plan to relocate before starting work (required)
- What post secondary education do you have?
- How many years of experience do you have in program development?
- Describe your experience with change management and / or human services?
- Confirm your interest in this role as an 18 month contract role.
- Do you have experience working in the non profit or charitable sectors?
- What interested you in this role?
Work Location: Hybrid remote in Edmonton, AB T6E 4K3