Senior Systems Analyst – Full Time, Permanent
Located in Vancouver (hybrid or in-office)
Are you a highly organized individual who is looking for fulfilling work in the non-profit sector with incredible colleagues and a flexible work culture? Are you committed to supporting community-led transformation and advancing social, economic, and environmental systems change across this land called Canada?
MakeWay builds partnerships and solutions to help nature and communities thrive together. We are made up of two legal charitable entities: MakeWay Charitable Society, a shared platform home to over 65+ innovative community-led projects staffed by 170+ change makers; and MakeWay Foundation where about 75 people are advancing place-based programs that support Indigenous-led solutions and conservation in the North, Pacific, Manitoba, and beyond via grant-making, funder collaboratives and other tools. Our people, projects, and partners are based across the country.
Reporting to the Senior Manager, Information Systems (IS), the Senior Systems Analyst role is to provision, manage, monitor, and decommission cloud services, and requires additional knowledge and experience around technologies and techniques for automating provision and management of infrastructure in a distributed environment. You will manage computer software systems and network connections to ensure high levels of availability and security of the supported business applications. You will also participate in the planning and implementation of policies and procedures to ensure system provisioning and maintenance is consistent with industry best practices and regulatory requirements.
If our values align with yours and you want to learn, grow, and develop within a supportive team that shares knowledge and cares, then we want to hear from you! Join us and make a difference.
What You’ll Do:Implementation and Management of Systems:
- Develops, implements and maintains policies, procedures, and associated plans for system security administration and user system access based on industry-standard best practices.
- Manages and maintains essential IT operations and infrastructure, including operating systems, networks, security tools, applications, endpoints, cloud infrastructure & systems.
- Manages the relationship with service providers and implementing partners acting as the key technical resource responsible for the integration points between PaaS platforms.
- Designs, implements, and tests disaster recovery plan for PaaS infrastructure.
Ongoing Business and Project Subject Matter Expertise:
- Deploys, manages, and maintains all security systems and their corresponding or associated software, intrusion detection systems, cryptography systems, and anti-virus software.
- Writes functional requirements/specifications documents.
- Works with 3rd party on SIEM monitoring and updates.
- Recommends, schedules and applies fixes, security patches, disaster recovery procedures, performs security improvements, upgrades, and/or purchases.
- Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.
- Performs network and security audits and test routine system backups and restores.
- Practices network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
- Develops, documents, and maintains policies, procedures and associated training plans for system administration and appropriate use.
IT Support:
- Anticipates, mitigates, identifies, troubleshoots, and resolves hardware and software problems in a Microsoft based environment. Escalates incidents as necessary.
- Manages end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
- Performs network troubleshooting to isolate and diagnose common network problems.
- Oversee laptop hardware refurbishment and logistics for a Canada-wide remote workforce.
Who You Are:
- Highly relational: You’re a natural relationship builder who can establish relationships with colleagues across the organization and are able to provide a positive support experience for all staff.
- Communicator: You’re comfortable communicating to all staff in person and virtually.
- Proactive: You take initiative and bring forward ideas for improvements.
- Organized: Comfortable working with the Atlassian suite (Jira, Jira Service Management) and can balance day-to-day operational issues with longer term projects.
Experience You Bring:
- 7-10 years of overall IT experience including extensive experience with Microsoft 365 and Azure, Salesforce and cloud-based infrastructure.
- Broad hands-on knowledge of firewalls, intrusion detection systems, anti-virus software, data encryption, and other industry-standard techniques and practices.
- Experience with back-up and restore of all critical resources including mailboxes, servers, and data in cloud.
- Experience documenting and maintaining configuration and process information.
- Hands-on software and hardware troubleshooting experience.
- Good understanding of OSI Model, TCP/IP protocol suite.
- Knowledge of DNS, DHCP, IP addressing, subnetting, and routing.
- Knowledge of applicable data privacy and protection practices and laws.
- In-depth technical knowledge of network, PC, and platform operating systems.
It Would be a Bonus if You Have:
- Experience with operations of MDM solutions such as Intune.
- Experience in the charitable/non-profit sector.
- Experience with Data Protection and Privacy compliance, PowerShell Scripting.
What We Offer:
- Full time annual salary of $90,000-100,000 (dependent on experience).
- Competitive benefits package including generous RRSP contribution.
- Three weeks’ vacation plus statutory holidays. MakeWay has implemented a Substitution Statutory Holiday policy which allows employees the flexibility to substitute another day for a statutory holiday. In addition, the MakeWay office is closed annually for a winter holiday break.
- Flexible work environment with remote working.
- High level of responsibility and autonomy.
- Opportunities and support for professional learning and growth.
How to Apply:
Please submit a resume and cover letter. In your cover letter please share what makes you an ideal fit for this position and why you want to join the MakeWay Team.
MakeWay is strongly committed to creating a diverse workplace community and we encourage all qualified applicants to apply. If we can make this easier through accommodation in the selection process, please contact us.
Only those applicants invited for an interview will be contacted. No recruiters please!
