Job Description:
Customer service representative-Claim assistance 20,90$/h
Are you a person with empathy? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As a Customer Service Representative (CSR) , you’ll be responsible for answering inbound calls. The CSR is responsible for backend claims and non-medical claims. Your role is to be an advocate for both the company and the client.
What are the main responsibilities?
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Take inbound calls from clients
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Take ownership of client complaints and advocate on behalf of both client and company
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Claim openings for medical files (backend)
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Claim openings for non-medical files
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Assist clients in the claims process
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Addressing minor complaints-Follow up with other teams as required
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Explain insurance coverage by quoting correct policy benefits, exclusions and maximums.
What skills and experience are we looking for?
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College Diploma or equivalent combined with experience in customer service, telecommunication, assistance and claims
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Excellent verbal and written communication skills (English and French), other languages are an asset
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Customer Service oriented
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Capacity to work with people in a fast-paced, team-based environment.
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Must exhibit strong communication skills and professionalism.
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Proficient computer skills (Microsoft Office, Internet etc.)
We offer you:
What does Global Excel offer you?
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Three weeks of vacation;
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An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
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A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
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A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
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Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.
To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:
