Opening Statement
We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land.
Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. Kingstonians enjoy a high quality of life with access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.
We take our core values of Trust, Respect, Integrity and Pride seriously and apply these standards to everything we do. We foster a working environment that reflects our community’s diversity and respects people’s dignity, ideas and beliefs. The City of Kingston views diversity as its strength and encourages people from all backgrounds, including but not limited to women, racialized groups, Indigenous peoples, Persons with Disabilities and persons who identify as members *2SLGBTQ+ communities, to apply.
Position Summary
The Systems/Network Administrator is responsible for the administration, maintenance, day-to-day operations and security of the information technology hardware and software infrastructure. This position will act as the subject matter expert and will plan, organize and manage resources to ensure high performance service delivery in order to meet customer service and project delivery goals and objectives. This job is responsible for disaster recovery planning and execution in order to ensure minimal disruptions to business operations should these situations arise. The job is responsible for identifying, planning, and executing technology upgrades and to make recommendations to management.
KEY DUTIES AND RESPONSIBILITIES:
Ensure high availability, high performance, sufficient capacity, supportability, cyber security, and system recoverability.
Responsible for the management of the information technology hardware and software infrastructure components including; servers, storage, operating systems, applications, and network infrastructure and related services.
Maintains the operating systems at the current release and applies changes and updates, as necessary, to ensure continued software support by the vendor.
Manages network software such that is it up-to-date with the changing network configuration to facilitate network changes and/or troubleshoot network services.
Provide technical support, guidance, and advice to users, clients, and other staff including; training, troubleshooting, diagnosis, remediation, setup, and assistance in the secure use of technology infrastructure.
Monitor and manage the performance, security, and service availability of systems and services and reporting on security and performance issues to ensure that both meet or exceed industry standards in addition to end-users and organizational expectations.
Detect, classify, investigate, track, resolve, and monitor incidents and problems as well as proactively analyzing trends and causes to avoid recurrence.
Plan, organize, and manage resources to bring about the successful completion of specific information and communication technology project goals and objectives.
Forecasts requirements for hardware and software or operational changes based on performance monitoring and capacity planning to make sure the systems have sufficient resources.
Researches new products and systems that may be of benefit to the organization and stays up-to-date with technological advances.
Develops documentation on the system configuration, operational procedures, and backup and disaster recovery procedures to ensure effective and efficient operations. Participates and advises in the development of the systems architecture for the organization.
Other duties as assigned.
Qualifications, Competencies
2 year Computer Networking or Computer Systems Technician diploma or related program
3 years of recent and relevant practical related experience in systems/network administration in a large networked, client/server computing environment
Municipal government experience preferred.
Certification in the area(s) of ITIL, networking (ex. CISCO), operating systems (ex. MS Windows Server, Linux), or other technical services (ex. Security, MS-SQL) preferred.
Must demonstrate Corporate Competencies: Customer Focus, Results Orientation, Integrity, and Teamwork.
Skills, Abilities, Work Demands
Proficiency with network and virtualization technologies, storage management, business systems integrations, and cloud systems management preferred.
Must have excellent communication skills with the ability to influence others
Strong, effective customer service and interpersonal skills
Ability to work in a team environment, liaise with key stakeholders and to function effectively with minimal supervision
Strong time and project management skills with the ability to multi-task and prioritize
Strong problem-solving skills with the ability to gather and interpret information
Strong analytical and research skills with the ability to formulate solutions to complex issues
Demonstrate integrity; adhere to professional standards, regulations and corporate policies and procedures (e.g. Code of Conduct)
Required to obtain and maintain a satisfactory criminal record check
Closing Statement
Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at [email protected].
Please apply to Career Opportunities at: www.cityofkingston.ca/Careers
Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
