Job description
Are you a skilled communicator who thrives in a dynamic and fast-paced environment? Unity Payments, one of the leading and fastest growing companies in the payment processing space in Canada, is seeking a Bilingual Customer Support Agent to join our Toronto office team. The ideal candidate will be fluent in both French and English and will demonstrate a commitment to exceptional customer service. If you're looking for a role that allows you to make a significant impact while working both independently and collaboratively, we warmly invite you to apply.
As a Bilingual Customer Support Agent, you will play a pivotal role in ensuring our customers receive efficient and effective assistance. You'll handle incoming calls and emails to address support requests, assess customer needs, and provide accurate and relevant information using the appropriate tools and methods. Building trust and rapport with customers will be key, and you'll contribute to team targets by resolving issues, handling complaints, and offering timely solutions. Your ability to quickly learn and understand a diverse range of products and services will be crucial in delivering exceptional customer experiences.
Primary Responsibilities:
- Effectively resolve account-related issues, billing inquiries, and questions about our merchant solutions.
- Employ strategic questioning techniques to investigate customer concerns and determine optimal resolutions.
- Communicate resolutions promptly to merchants, internal teams, and managers.
- Provide our merchant clients with valuable insights into our products and services that align with their account needs.
- Manage both inbound and outbound communications (via phone and email) related to merchant accounts, partners, and sales agents.
- Collaborate with cross-functional departments to address technical and accounting challenges.
- Cultivate and nurture relationships with merchants and partners, focusing on maintaining their satisfaction.
- Serve as an escalation point for merchants considering account closure, striving to provide compelling reasons to remain with Unity Payments.
Benefits:
At Unity Payments, we prioritize the well-being and satisfaction of our team members. When you join us, you'll enjoy a range of benefits and perks designed to enhance your work experience:
- Convenient on-site parking for easy commuting.
- Enjoy complimentary coffee, tea, snacks, and beverages.
- Weekly (every Friday) catered breakfast or lunch to fuel your productivity.
- Engage in quarterly work events to foster team spirit and collaboration.
- Take advantage of our incentive programs designed to recognize and reward top performers.
- Maintain a healthy work-life balance with no evening or weekend shifts.
- Enjoy paid lunch and breaks during your workday.
- Unlock additional earnings through our monthly bonus program.
- Benefit from the prime location of our office, just a 2-minute walk from the bus stop.
Qualifications:
- Proficiency in English and French.
- Previous experience in customer service is required.
- A friendly and outgoing personality with a genuine passion for assisting others.
- Exceptional interpersonal and phone communication skills.
- Demonstrated ability to thrive in a fast-paced environment and effectively multitask.
- Intermediate computer proficiency with a willingness to learn new systems.
Compensation:
Enjoy a competitive compensation package consisting of a base salary, commission, and bonuses.
If you're ready to contribute your language skills and customer-focused approach to a team that values your growth and success, apply today, and join us in making a difference at Unity Payments.
Job Types: Permanent, Full-time
Salary: $42,000.00-$50,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
Application question(s):
- Please note this is an In Office position. There is NO remote work. Please respond "Okay" or "I Understand" to acknowledge this section.
Experience:
- Customer service: 2 years (required)
Language:
- French (required)
- English (required)
Work Location: In person
