TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Reporting to the HR Manager, the Human Resources Coordinator will be part of the HR Service Delivery team which plays a critical role in the delivery of internal Human Resources services to LifeWorks. The HR Service Delivery Coordinator supports the Service Delivery Centre by resolving a wide variety of employee and manager inquiries including but not limited to payroll, compensation, benefit programs, company policies, and technical HR applications.
The role also supports and provides accurate and efficient validation and processing of employee workforce transactions including letter creation, HRIS system input and enabling function support.
Specific responsibilities and tasks will include, but are not limited to the following:
Provides initial resolution support and ensures prompt, accurate and consistent handling of employee, manager and 3rd party vendor inquiries via telephone, email, and case management system. Inquiries may relate to payroll, company policies, technical assistance for HR applications, and other HR related matters.
Validates requests for workforce changes to employment law standards and internal policy and procedural requirements ensuring compliance
Maintains data integrity through timely and accurate input, audit and governance of workforce changes.
Administers HR programs such as Short-Term Disability and Online Learning to program standards and communicated timelines.
Maintains employee electronic files, ensuring confidentiality of information.
Succeeding as a Human Resources Coordinator will require the following core qualifications and skills:
Minimum of one year experience in Human Resources or related field and one year in client service-oriented role.
Knowledge of human resource practices and employment law.
Exceptional interpersonal skills, client focus and service orientation.
Bilingual in French and English
Working knowledge of Excel
Strong organization skills and attention to detail
Note for Quebec candidates: if knowledge of English is required for this position, it is because the holder will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to
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By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
