WHY CHOOSE LANCTÔT?
Lanctôt Ltée is a Canadian family-owned company specializing since 1953 in the distribution and production of high-end brands in several industries: Skiing, Cycling, Team Sports, Optics and Apparel (golf, outdoor & fashion).
At Lanctôt, we love sports, we love good products, and we are driven by challenges! Our company is always looking for the best development opportunities to respond with more relevance and quality to the needs of our customers. We are constantly looking to follow market trends so that we can offer winning products and services. We value open, solid relationships and have team spirit. We invest time, energy and creativity for our customers, suppliers and employees. Providing a healthy and stimulating work environment is our priority and the guarantee of our company's success, as together we advance our projects and implement our vision for the future.
THE BENEFITS:
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Group insurance after 3 months
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RRSP program with employer contribution after 1 year
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Generous employee purchase program for all our brands
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Access to on-site gym - including weekly classes with trainer
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Free parking and proximity to public transport
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A balanced work/life environment
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Not to brag, but our team is incredible!
YOUR NEW CHALLENGE
We are looking for an organized experienced cycling industry professional to head up Mavic Service Center and Warranty Department. Our new team member, that will work out of our Montreal service center, needs to have extensive wheel building and maintenance experience.
YOUR RESPONSIBILITIES:
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Monitor the Warranty and Mavic Service Center inboxes.
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Communicating with dealers and consumers.
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Assessing customer request and answering technical product questions to determine type of service provided and recommending course of action. I.e., repair, replacement parts required, warranty or return services.
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Inspect, assess, and repair wheels and other parts as required.
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Provide feedback to customers regarding repair services provided.
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Keep workshop and tools clean, workshop inventory up to date.
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Providing and track return authorization numbers for customer returns.
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Keeping track of hours worked, parts used. Billing work orders to customers.
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Reporting on warranty claims, organizing
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Assisting B2B and B2C teams on technical product related questions and collaborating on customer solutions as needed.
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Follow the Mavic Service Center technical service guidelines.
QUALITIES OF OUR IDEAL CANDIDATE
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Bilingual.
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3-5 years experience in bicycle repair or technical service role.
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Experience with Microsoft Outlook, Excel and Teams.
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Ability to build wheels, service bearings and bleed brakes.
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Excellent verbal and written communication skills.
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Experience managing a service center or shop.
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Ability and willingness to travel nationally and internationally.
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Organized, punctual, attentive and self-motivated.
