The "Achievers Employee Experience Platform™" delivers high-frequency recognition that drives business outcomes for HR and business leaders, from decreased turnover to increased engagement. Designed specifically to meet the needs of today’s workforce, it empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With more than 3 million users, the Employee Experience Platform inspires brilliant performance in 170 countries. Visit us at www.achievers.com to learn more and join us in our mission to Change the Way the World Works™.
The Technical Analyst is responsible for technical consulting and configuration of the Achievers software with Mid-Market and Professional clients, typically less than 5,000 employees.
This individual will lead on all technical implementation components of program implementations and migrations, from design, configuration, to testing and integration. This role encompasses client meetings, solutions documentation and platform configuration.
- There are 3 core areas of expertise for the Technical Analyst role at Achievers:
Consulting
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Consult with clients to gather business and technical requirements through remote meetings
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Align requirements to product functionality, offering best practice, scalable solutions along the way
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Present compelling solutions, in a prescriptive way, to mid-market customers
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Interact with client IT teams on various technical topics such as system integration and single sign-on
Configuration and Testing
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Configure platform modules, site content and permissions
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Configure system integrations and single sign-on
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Utilizing test scripts to verify configurations work correctly, identifying and logging any bugs that occur
Project Support and Delivery
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Investigate product issues by configuring proof of concepts and interacting with Product Management where needed
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Escalate product issues as needed to ensure client expectations and timelines are met
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Provide product feedback to Product Management
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Collaborate with colleagues inside and outside the department to foster a team-oriented, customer-focused environment
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Support on-boarding for new team members through product and process education
- Can do, team oriented attitude
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Demonstrated flexibility, adaptability and drive
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2-4 years of related experience in a software company
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Demonstrated evidence of rapid execution of concurrent short term projects (1-3 month cycles)
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Experience with configuring and implementing software applications
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Evidence identifying risks and issues
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Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery
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Ability to effectively communicate technical concepts to a non-technical audience
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Evidence of effective multi-tasking and tight project schedules
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Strong attention to detail
Preferred Assets
- Experience working with HTML, CSS and APIs, and experience working with SaaS platforms
About Achievers:
As Achievers employees, we are passionate about disruptive technology, welcome constant change, and understand the value of employee success in the workplace. We enjoy coming to work every day because we believe in our product and love our culture. Achievers is more than just a software company; we are industry leaders in the HR space.
We have been recognized in numerous publications for our contributions to HR, for technical excellence and for our outstanding workplace culture!
Check out our platform in action here
Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates to apply to join our A-Player family. Accommodations are available on request for candidates taking part in all aspects of the selection process.
