Patiently listening to customer complaints or concerns and working to resolve their issues efficiently
Prepare correspondences or converse over the phone with internal/external customers to resolve issues and concerns
Solid knowledge of each tour operator’s products and services being offered
Able to confidently communicate the terms of sale for all travel products or conditions of promotions offered by either SellOffVacations or Preferred suppliers and how it impacts the client’s concern.
Knowledge of travel industry rules and regulations applicable to clients’ disputes.
Handle and prioritize multiple concerns simultaneously in a fast paced environment
Timely notification of passengers schedule changes, hotel relocations and final payment collections for online clients
Other duties as assigned