Big O Tires is looking for energetic, qualified, high performing Automotive Sales and Service Consultant to join our dynamic team! We offer the right candidate a career with a great team environment.
Summary:
The Automotive Sales & Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.
Main Responsibilities and Tasks:
- Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
- Responds to customer inquiries in a timely manner, over the phone and in person.
- Understands customer needs and provides them with a complete solution.
- Manages customer concerns and problems promptly.
- Deals with challenging situations in a professional manner.
- Completes and reviews repair orders with customers.
- Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
- Schedules service and repair appointments.
- Operates computerized work order systems.
Requirements:
- Minimum 2 years industry experience
- Knowledge of market trends in the automotive service industry.
- Knowledge and understanding of mechanical components of automobiles.
- Ability to work effectively with auto parts ordering systems and computerized work order systems.
- Must be comfortable working in a fast pace environment
- Good knowledge on tires and wheels
- Good time management and critical thinking mandatory
- Basic math and keyboarding skills
Work Remotely
Job Types: Full-time, Part-time, Permanent
Salary: $22.00-$28.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Relocation assistance
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Westbank, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Automotive Sales Occupations: 2 years (required)
- sales: 2 years (preferred)
Work Location: In person
