We are searching for an experienced Customer Service Coordinator Position at our Brampton location
The Corrugated division is actively looking for a seasoned Customer Service Coordinator to join their dynamic and growing organization. Reporting into the Customer Service Manager this role will be the primary point of contact for post-sales support for a diverse group of clients.
A strong candidate will have 3-5 years of previous Customer Service Experience and an ability to proactively involve themselves in the business. The candidate will need to be able to proactively forecast the needs of their clients and demonstrate strong problem- solving skills.
Location: 195 Walker Drive, Brampton, ON
Responsibilities:
- Provide exceptional customer service to our clients in a professional manner
- Process customer orders via, fax, email & internet
- Answer customer product, pricing & availability inquiries
- Liaise with buyer/expeditors to fulfill customer orders
- Coordinate shipments with carriers
- Support outside Sales Representatives
- General administrative duties
Requirements:
- College diploma in business or business related discipline or comparable work experience
- Intermediate skills in MS Word and Outlook
- 3-5 years of Customer Service Experience
- Strong written & verbal communication & organizational skills
- Strong time management skills with the ability to multitask
- Ability to work autonomously and with little direction in a high volume, fast paced environment
- Ability to present themselves in a professional manner
Competencies:
Exceptional Customer Experiences... always - At Atlantic, we firmly believe that our business is built to serve our customers. Every team and every department work in sync to deliver an unforgettable experience for the customer. We want our customers to associate the word “Atlantic” with “Satisfaction” and “Quality”, which is what we aim to CONSISTENTLY deliver in EVERY interaction. We are passionate about our customer’s success. Exceptional customer service is what drives Atlantic forward allowing our customers to focus on their business outside the box! We expect all employees to think of the customer first.
Work as One Team - While the company is divided into various departments, at the core of it, we work as one team to drive the business forward. As challenges arise, we expect all team members to step outside their functional silos and work as ONE Atlantic team to solve those challenges. We believe in a passionate and professional exchange of ideas without losing focus on the challenges at hand. We believe that decisions should be focused on what is best for the company, not any particular team or function.
Our people are our Family - At Atlantic, we genuinely believe that our team members are part of the Atlantic Family, and we want to provide employees with the opportunity to have long successful careers at Atlantic. We are deeply proud of the long tenure of several of our employees. In order to ensure employees, have an opportunity to have long careers with us, Atlantic works tirelessly to ensure that the workplace is a safe and accepting environment for all team members. A genuine care for the well-being of all employees has been at the heart of the company since its founding.
Your word is your Bond - Atlantic believes in uncompromising trust with its customers, vendors, and employees. What we promise, we deliver. As a team, we never shy away from the tough conversations, while also doing everything in our power to meet any commitment we made.
Environmental Leadership - Sustainability is at the core of our business. We believe we are the environmental leader in our industry and will consistently make decisions to “do the right thing” every day.
Think and Act like an owner - Thinks and cares about the organization like an owner. Commits to and upholds organizational values, and core behaviors even under difficult circumstances. Demonstrates a strong sense of responsibility and dedication to the success of the organization. Takes appropriate risks, holds self and others accountable for measurable, high-quality, timely, and cost-effective results and openly raises a challenge even if others don’t.
Atlantic Packaging is dedicated to fostering an inclusive environment where all colleagues and customers feel valued and supported. We are committed to developing our team to reflect the diversity of our communities in which we live and work and seek applicants with a wide range of abilities. If you require accommodation, please contact [email protected].
