About us:
With just under 25,000 employees, ZEISS is one of the world's leading companies in the optical and optoelectronic industries and has been contributing to technological progress for 170 years. ZEISS develops and distributes lithography optics, measurement technology, microscopes, medical technology, spectacle lenses, camera and film lenses, binoculars and planetarium technology.
What we're looking for:
Working primarily with our fast-paced Medical Service team, you will be responsible for installing, repairing, upgrading, performing preventative maintenances and supporting clinical training on specified ZEISS instruments and software for our customers located in Western Quebec and Eastern Ontario. You will be responsible for the complete SVO process including troubleshooting, final diagnosis, repairing and reporting.
What you'll do:
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Diagnose and repair all designated products within the territory, including preventative maintenance, installations, upgrades and clinical training as per established protocols.
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Execute work assignments and schedules as directed by the Regional Service Supervisor and management.
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Engage CSE Level-3 and other resources to collaboratively support teams and customers.
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Complete and submit field service reports daily according to written procedures.
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Complete all necessary forms and reports such as expense reports, quality reports, etc. on time.
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Overnight travel within the established territory as required, 50-80% travel during peak times.
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Maintain spare parts inventory according to company guidelines and return unused spare parts promptly.
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Travel to other regions in Canada as required as well as factory training purposes outside of Canada.
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Adhere to the rules of engagement and participate in process improvement initiatives.
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Develop and implement synergy opportunities among other Zeiss teams, Field Service, and other corporate partners when such programs arise.
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Bilingual French/English is mandatory.
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Other duties as required
Who you are:
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A post secondary diploma or degree in a technical discipline is necessary.
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Field service and / or technical support experience is required.
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Must have excellent verbal and written communication skills in both French and English.
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Must be highly organized, be able to prioritize and manage time effectively.
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Working knowledge of Word, Excel, SAP/CRM and geo-localization systems are an asset.
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Solid interpersonal skills focusing on a customer-centric approach
Your ZEISS Recruiting Team:
John Rapea
COVID-19 Considerations
At ZEISS our highest priority is the safety of our employees and Customers. As a result, we are adopting additional prevention measures to ensure the safety of our employees and Customers. Therefore, any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID-19 vaccination as soon as possible and no later than fourteen (14) calendar days prior to the effective start date, in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer), any offer of employment shall be immediately rescinded.
Accommodation
ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
