Looking for a new challenge?
That’s good, because at SkipTheDishes, part of Just Eat Takeaway.com (JET), we have abundant opportunity or as we say, everything is on the table. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe. As a growing business, we’re searching for opportunities to perfect our processes and implement methodologies that help our teams to thrive locally and globally. That’s where you come in!
Description:
This is a unique opportunity to take on a newly established role to define and enhance the global courier onboarding strategy for our independent couriers. The chosen candidate will work closely with our global markets and local operations teams to establish a holistic and cohesive approach to courier onboarding with the ability to tailor it to local market needs and preferences. You will lead the global approach and work with local and functional teams to effectively execute the approach and ensure impact and learnings are adequately assessed to inform priorities going forward. You are a self starter, able to independently drive multiple work streams and have the ability to influence key stakeholders to drive impact. You feel comfortable working autonomously and across a variety of functional areas including marketing, operations and product and tech.
What’s On Your Plate:
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Improve courier experience through increased speed and reduced touchpoints through the application process
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Gather insights on the end to end experience of courier onboarding, drive the definition of our global onboarding strategy in collaboration with relevant functions and markets
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Collaborate with our Local & Global operations, global marketing, insights, planning & logistics, and Product & Tech teams to identify levers and define tangible initiatives to drive improvements to the courier onboarding experience and process, identify trends and opportunities including: time in the onboarding funnel and conversion.
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Collaborate with Product and Tech to define roadmap priorities
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Understand competitor landscape and drive quantifiable insights to guide prioritisation and impactful execution of initiatives
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Identify, quantify and articulate areas of opportunity and adopt a test and learn culture for new initiatives to quickly establish feasibility for scaling across markets
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Responsible for driving performance and implementing a proactive approach to maintaining and exceeding key performance metrics across the courier onboarding team. Communicate clear results, progress and actions planned with our Global Stakeholders, Local Senior Leadership, and any other pertinent parties.
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Responsible for improving/maintaining employee experience by driving engagement activities, driving leadership and team member development activities through continuous coaching and personal development, and owning the overall day to day experience of our employees.
Recipe for Success:
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Experience in developing a strategy or business plan spanning multiple functional areas and requiring innovative approaches
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Creative mindset and experience turning ideas into successful execution
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Proven track record of defining and delivering high impact initiatives
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Experience managing several ongoing initiatives
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Solid and creative problem solving skills with a self-starter attitude, and willingness to dive into new challenges and opportunities
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Exceptional stakeholder management skills, able to deliver complex work through other colleagues and departments
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Strong communication skills to effectively communicate plans and impact to key stakeholders
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Strong team player - able to gain trust, respect and confidence quickly and effectively
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Independent thinker, proactive problem solver, able to see the big picture, and think “one step ahead”
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Ability to thrive in a highly ambiguous environment
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Open availability, including evenings and weekends, as this role supports multiple countries and timezones
Why work at Skip?
Skip is the kind of workplace that garnered a “Top Places to Work in Manitoba” and it was no small coincidence. We set out to make this a place our employees are proud to tell their family and anyone who will listen that they work here. Skip team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.
That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment with global impact, we’d love to hear from you.
SkipTheDishes is proud to be an Equal Opportunity employer. Boxes are for pizza, not people. So however you identify and whoever you love, you are free to be you at Skip.
We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.
In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.
Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.
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