Reports to a Manager of Information Systems as designated by Director, Technology Services. Develops and/or assists with selection and implementation of business solutions, providing consultation services in the selection of business solutions, including recommending appropriate hardware or software platforms; develops systems and applications and provides training and on-going support of hardware and software systems, and monitors effective use of the same.
Areas of Focus
Microsoft Endpoint Configuration Manager
- Patch Management
- Operating System Deployment
- Application Package creation/deployment/removal
- Infrastructure as a Service provisioning and configuration
- InTune/M365 management and administration
- Azure Site Recovery management and administration
- Remote PowerShell
- Server management and administration
- Desktop and Server Anti-Malware services
- DNS and Print Server administration
- System Center Operations Manager management and administration
- Windows 10/11 servicing and in-place upgrades
Tier 3 Support
- All desktop/laptop/servers
- Application and general software support
- Zero day exploits
Responsible for Business Process Reviews leading to recommendations for process change including new or improved business systems. Upon approval, responsible for implementing cost effective solutions using hardware, software, staff and other resources.
Analyzes problems and develops methods to improve the effectiveness of business systems and equipment through effective programming using appropriate languages and development tools, and recommending support utilities and/or purchased solutions required to support such systems.
Recommends to and liaises with supervisor, non-Technology Services managers and external vendors as required with respect to personnel, systems and hardware adjustments required to implement and maintain effective systems.
Instructs and advises Project Team members on matters related to assignments, depending on specific technical skills required may have role of Project Leader.
Participates in Departmental and outside agency priority reviews, project scheduling, and makes recommendations regarding automation and long term planning.
Evaluates the ongoing effectiveness of systems in meeting their intended objectives, recommending improvements in both systems and methods within Technology Services and user Departments.
Assists with plans, schedules and coordination of requests for business systems and/or equipment to ensure the effective and efficient selection, installation, implementation and ongoing use of the same. Responsible for Project Management for assigned projects.
Provides input towards the development and administration of standards and guidelines (for feasibility studies, data security and integrity methods, systems analysis, systems design, programming, training programs, user developed applications etc.).
Introduces new ideas towards the development of work plans.
Performs research, evaluation, review and assessment of hardware and/or software products and recommends changes.
Responsible for training (including course material development reflecting changing technology, general class room instruction and formal presentations to internal and external personnel) and instruction of both Technology Services and non-Technology Services management and staff.
Maintains a current knowledge of business technology, through continuous formal and self-learning programs.
Installs or assists with installation of equipment, software and/or components and develops complex technical coding requirements for special projects, training courses and research projects.
Liaises with third party application software vendors, Provincial or Federal agencies, internal and external personnel, auditors, and other computer sites regarding business solutions.
Access to, and/or maintains passwords and User rights to selected areas of Corporate systems as assigned by management ensuring confidentiality of information accessed through use of such passwords.
Performs related duties as assigned.
Three year Community College Business Information Systems Diploma.
Three years related experience.
Skills and abilities in the following areas are necessary:
Valid Driver's License - Class G
Industry designations and/or courses on specific products may be required.
Areas of focus:
- Microsoft Endpoint Configuration Manager (SCCM)
- Azure Server and Tenant administration
- Windows server systems administration
- Windows desktop and related tool support services
- Operating System deployment and servicing
$56,941 - $82,736 (Level 14)
Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.
These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.
NOTE: Applicants may be required to complete a job related test.
As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.