NEWCOMER CASE COORDINATOR
The Family Supports for Newcomers Program
Full-Time (1.0 EFT) - Term Position ending March 31, 2024
(With the possibility of an extension)
Salary Range: $41,035 - $59, 352 per annum
The Newcomer Case Coordinator assists newcomer individuals and families with complex needs to integrate and adapt to life in Canada through case management, referrals, service coordination, advocacy, and through the provision of emotional support and guidance.
Listed below is a summary of the qualifications and responsibilities of the position; complete job descriptions will be available to the successful candidate.
Key Responsibilities and Activities:
- Conduct client centered planning to identify priorities; jointly determining the need for assistance in accessing and managing resources internally as well as through other agencies
- Provision of emotional support and guidance to help clients build on their strengths and enhance their coping skills
- Assisting clients with understanding and navigating the various systems they come into contact with
- Accessing, advocating, coordinating and following up with multiple systems on behalf of clients
Education and Experience
- Degree in human services is required, Bachelor of Social Work preferred
- A minimum of two years of experience in direct client services, preferably in a service coordination and case management role
- Experience working with immigrants and refugees is required.
- Experience of working with different systems like Immigration, legal, Family Services, EIA, is required
*An equivalent combination of education and experience may be considered
Knowledge, Skills and Abilities
- Sound knowledge about the case management model and its application with challenging needs populations
- Specialized knowledge in the area of Trauma as well as Trauma-informed approaches to refugees
- Understanding about mental health, mental illness, addiction, and the support services needed for people going through a mental health crisis.
- Ability to go for home visits, accompanying clients to community appointments including the court, shelters, Immigration hearings, CFS, schools, EIA, etc.
- Comprehensive knowledge about the wide range of community resources
- Ability to work collaboratively within the team and with collaterals.
- Active participation in Clinical Supervision, team meetings and relevant PD activities
- Demonstration of cultural competency to work effectively and respectfully with people from different cultures and diverse backgrounds, including consideration of how social, historical contexts and imbalance of power have impacted people’s experiences
- Ability to practice cultural humility; acknowledging oneself as a learner when understanding others’ personal experiences, as well as demonstrating a commitment to lifelong learning and self-reflection
- Possess excellent time management skills, attention to detail and adherence to professional ethical standards
- Demonstrated ability to clinically manage high risk cases involving problem solving and crisis/risk assessment and intervention skills
- Ability to advocate effectively
- Excellent communication and interpersonal skills to develop rapport and ensure communication is understood across a variety of cultures and circumstances; ability to work collaboratively within a team
- Demonstrated ability with planning, organizing, implementing, evaluating and realigning priorities
- Trauma and attachment informed
- Cross cultural competence and sensitivity is required to work effectively with the diversity of our client base
- Ability to speak a relevant language is considered an asset
Family Dynamics is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.
As a condition of employment, applicants will need to provide a satisfactory criminal records check, including vulnerable sector search, and child abuse registry check, within 3 months of present date.
If there is a possibility for the term to be extended, it would be conditional upon receipt of funding.
We thank all applicants for their interest, but only those selected for an interview will be contacted.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Salary: $41,035.00-$59,352.00 per year
- Employee assistance program
- 8 hour shift
- Monday to Friday
- Bachelor's Degree (required)
- case management and coordination: 2 years (preferred)
- working with family services immigration, legal, EIA: 2 years (required)
Work Location: In person