Job Description:
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 38 majors.
Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.
Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.
Mount Royal University’s Faculty of Continuing Education is celebrating its 75th year of providing high quality education to the Calgary community and beyond. Serving more than 30,000 students per year, we offer a suite of Ministry of Advanced Education-approved programs (occupational programs in massage, personal fitness trainer and funeral education; academic upgrading; and our Transitional Vocational Programming), over 60 programs and 350+ courses to support professional and personal development in a wide range of topics, and our Conservatory (which offers a broad range of music and speech arts programming). Our courses cover a wide range of topics, including but not limited to business, technology and health. These courses are offered in a variety of formats on campus, online, in the workplace, and in the community.
The Operations and Stakeholder Coordinator is responsible for the smooth operations and processes within the Faculty of Continuing Education. The role is critical in understanding and complying with university-wide processes related to all Faculty operations. The Operations and Stakeholder Coordinator will play a key role in supporting projects related to the delivery of programs for the Faculty of Continuing Education and supporting the continuous improvement of business and operations. In addition, this role supports stakeholder engagement and communication activities in the Faculty as required.
This position is a full-time replacement term role, working 35 hours per week, ending June 16, 2024
- With program administrator, ensures all information provided to stakeholders (including clients, learners, staff, and instructors) is accurate and up to date, which includes specific documents, but also the databases where these documents are housed/stored (e.g., Faculty drives, etc.)
- Ensures all portfolio-related event and training activities and logistics are accurately and promptly organized and executed for new and existing clients and partners (e.g., agreements, reporting, meeting & room bookings, catering, etc. as required)
- Supports the manager of business processes and strategic operations by coordinating the operational requirements around the submission and implementation of micro-credentials proposals, including developing templates, plans, and guidelines
- Consolidates feedback and coordinates updates for Faculty forms, templates, and documents as required
- Maintains and manages the Faculty operational timeline
- Identifies and ensures MRU participation in relevant requests for proposals, external bids, etc. as required
- Attends and contributes to Faculty meetings
- Creates and/or maintains portfolio-related records, tracking documents, databases, etc. (primarily in digital environments, such as network and Google drives) as required
- Provides support for operational processes where required. This may include identifying issues and emerging needs, and researching best practices, as well as identifying efficiencies that support Faculty work and stakeholder satisfaction.
- Assists with the development, implementation and delivery of Faculty training plans and requirements
- Reviews, maps, and updates identified business processes in collaboration with applicable stakeholders in the Faculty
- Onboards and acts as the primary contact for new casual/contract personnel
- Acts with a strong stakeholder-service focus to promote MRU and the Faculty of Continuing Education as well as to deliver stakeholder satisfaction, exceed expectations, and foster relationships, including learners, instructors, ancillary services, vendors, and other external organizations/partners
- With the administrative assistant, ensure stakeholders (incl clients/students and instructors) have everything required before, during, and after their meeting, event, or training session (logistical information, materials, etc.)
- Follows up on any student/client issues or concerns in a timely manner, including discussing and disseminating instructor/course feedback with program administrator if required
- Draft initial operational communication pieces for review and approval
- Liaise and communicate, where applicable, with key stakeholders (e.g., other MRU faculties)
- Through targeted activity and under the direction of the program administrator and manager (business processes and strategic operations) builds MRU database and pipeline with strong opportunities for conversion
- Responsible for handling client and student refunds, withdrawals, or deferrals for custom training/special projects when required, following Faculty policies and procedures
- Responsible for tracking and reporting all portfolio-related financial/budget information, including GSAs, contracts, invoices, etc., using the institutional financial reporting system and available tools
- Identifies and tracks client purchase trends.
Bachelor's degree
Experience working with adult learners in a post secondary institution
Excellent communication and time management skills
Ability to work and contribute effectively within a larger team
Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.
At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.
Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. (check whether this applies – under 6 month term)
Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees and the public.
MRU supports full immunization as the best way to protect yourself and our campus community and strongly recommends vaccination against COVID-19.
Union: MRSA
Position Class: SAC07 - Academic Services VII
Salary: $55,154 - 67,105 per annum
Closing Date: June 15, 2023
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).
All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.
Recent Mount Royal graduates who are foreign nationals may be eligible to work on campus. Please refer to the Citizenship and Immigration Canada website under Post-Graduation Employment at http://www.cic.gc.ca/english/study/index.asp.
