Amazing organizations don't just happen! Bill Gosling Outsourcing is currently looking for a Financial Customer Service Representative to add to our team.
Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.
- Full-Time Opportunities
- Competitive Salary
- Hybrid work environment (minimum of 2 days per week from office)
- All equipment will be provided by us
WHAT YOU WILL DO
As a Financial Customer Service Representative, you will:
- Respond to customer inquiries via phone and/or email
- Negotiate payment terms and arrangements, where applicable
- Familiarize yourself with finance products, marketplace lending, and personal loan products to be able to assist with a wide range of inquiries
- See and understand trends, collate data, and escalate issues to Customer Experience Management
- Multi-task and switch from written to verbal correspondences/inquiries seamlessly
- Outbound calling to customers that have recently inquired about personal loans
WHAT WE OFFER:
- Hybrid work environment (minimum 2 days per week from office)
- Health & Dental Benefits are available after an initial waiting period
- Discounted Corporate GoodLife Memberships
- Casual Dress Code
- An amazing work culture where you can learn and grow
- A great work culture where you can learn and grow
- 3 weeks Mandatory Training: Monday - Friday 9:00 a.m. to 5:30 p.m
- Regular Hours of Operations: 12:00 p.m. to 11:00p.m
***Open availability is required through hours of operation
WHAT WE ARE LOOKING FOR:
- Strong written & oral communication skills
- Flexible and able to work in a dynamic environment of rapid change in procedures and prioritization
- Familiarity with personal loan products and financial services (interest rates, amortization, credit bureau reporting, etc.)
- Experience working with others in a collaborative environment, encouraging others, and demonstrating the desire to help others succeed.
WHERE ARE WE?
Located in: Citi Plaza
355 Wellington St Unit 225
London, Ontario, N6A 3N7
WHO ARE WE
Bill Gosling Outsourcing provides business solutions to our clients with various services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call center industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.
We provide career opportunities in Customer Service and Sales, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.
CHECK US OUT FOR YOURSELF
Facebook & Linked: @BillGoslingOutsourcing
Website – https://www.billgosling.com/careers
Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence.
We believe in integration, and we are committed to meeting the needs of people with disabilities promptly. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws. Accommodations are available on request for candidates participating in all aspects of the selection process.
Job Types: Full-time, Permanent
Salary: From $16.50 per hour
Work Location: Hybrid remote in London, ON N6A 3N7