MCAT Mastery and MedLife Mastery (our newly launched sister brand!) are the dynamic duo in the world of med-education start-ups. We're on a mission to champion the superheroes of tomorrow - future doctors!
We're a lively bunch from all across North America, dedicated to aiding these ambitious medics to smash the MCAT and glide through the rollercoaster ride of medical school.
MCAT Mastery focuses on MCAT exam support, while MedLife Mastery provides support for all other aspects of the journey, including med-school application coaching, premed advising, USMLE tutoring, and overall med-school coaching services.
Role Overview (i.e.Your Epic Quest):
We're seeking a Customer Support Rep (i.e. Student Happiness Rep!), a true superhero who can deftly handle inquiries, solve challenges at lightning speed, and match students to our league of extraordinary tutors and coaches, bringing smiles all around.
Key Responsibilities (i.e. Your Heroic Deeds):
- First responder to student inquiries for both MCAT Mastery and MedLife, across a variety of channels including chat, email, phone, and Zoom.
- Pair students with the right tutor or coach faster than Cupid's arrow on Valentine's Day.
- Forge student-friendly docs and internal guides that even Shakespeare would envy.
- Band together with our sales, product, and marketing squads to create initiatives that make our students' hearts sing.
- Exhibit Sherlock-like problem-solving skills when assisting students and when working on various projects with the team
- Identify opportunities to boost student engagement
- Unleash your creativity by contributing to our social channels, blogs, emails, and more.
Qualifications (i.e. Your Superhero Arsenal):
- A BA/BS degree in a relevant field (premed or science background gives you bonus points!).
- At least one year in the customer support, sales, or tech arena.
Our Ideal Candidate (i.e. Your Core Powers):
- Compassion for helping others. We’re all about the heart!
- Commitment to constant self-growth and long-term career development. We’re hungry to evolve and learn!
- Dedication to supporting our students in their journey to becoming doctors. Student success is our ultimate victory!
- A maestro at written and spoken communication.
- Keen problem-solving skills that would make a Rubik’s cube blush.
- Strong critical thinking skills!
- Savvy with remote work apps (Microsoft Applications, Zoom, Google Drive).
- Able to adapt to our flexi-time schedules, including some weekend hours.
- Passionate about our mission and eager for long-term growth with us.
- New grad looking to grow in a company with a lot of opportunities!
Perks (i.e the Spoils of the Job):
- Work from anywhere with an internet connection
- Access to a coworking space in Toronto (once a week-ish) to work with the team (includes free coffee, wifi, and other membership perks!)
- Directly contribute to the lives of aspiring doctors
- Opportunities to build new skills in a variety of areas including digital marketing
- Rapid growth potential within fast-growing startups! We’re on a journey to the stars, and you’re invited :)
MCAT Mastery and MedLife Mastery welcome all kinds of heroes, regardless of gender, race, religion, age, sexual orientation, national origin, citizenship, pregnancy status, veteran status, or any other differences. We’re an equal opportunity Justice League!
You can learn more about us by visiting our websites: https://mcatmastery.net and https://medlifemastery.com.
How To Apply + Get Extra Points (Video Letter - Optional)
As part of the application for the Student Happiness Rep role at MCAT Mastery and MedLife Mastery, we're asking candidates to create a brief video cover letter. This is your chance to bring your application to life and give us a glimpse of your personality!
In your video, please cover the following topics:
Introduction: Let's get to know you! Share some details about your background, your interests, and anything else you think is essential for us to know about you.
Motivation: We're curious to know why you're drawn to this role and our companies. What resonates with you about our mission? How do you connect with our goal of helping future doctors on their journey?
There are no right or wrong answers here. We just want to understand more about you and your interest in the Student Happiness Rep role.
A few technical details:
- The video doesn't need to be professionally produced; a simple selfie-style video will do just fine.
- Try to keep the video under 5 minutes.
- Once your video is complete, upload it to a video-sharing platform (like YouTube or Vimeo) and send the link to [email protected].
We're eager to see your video. Thanks for your interest in joining our team and for taking the time to apply!
Job Type: Full-time
Salary: $17.00-$21.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Application question(s):
- Our Student Happiness Rep role requires a few hours of availability on weekends for student/tutor pairing. Can you commit to this schedule?
- How does this role align with your long-term career goals?
- Do you have a pre-medical or science background or have knowledge/experience in what it takes to go down the medicine route?
- How would you describe your experience with professional writing, particularly in customer communications and content creation? Could you provide an example of a situation where your writing skills significantly contributed to your role?
Education:
- Bachelor's Degree (required)
Experience:
- Customer service: 1 year (required)
Work Location: Remote
