Job Title: Customer Service Representative
Responsibilities:
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Provide excellent customer service by addressing customer concerns and resolving issues promptly
- Maintain customer records and update information as necessary
- Follow company policies and procedures to ensure consistent service delivery
Requirements:
- Proven experience in a customer service role
- Excellent communication skills, both verbal and written
- RIBO licensed
- Proficient in using computer systems and software applications
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with a high level of accuracy in data entry
- Epic trained is an asset
- Experience working on insurance company portals an asset
Benefits:
- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career growth and advancement within the company
- Health insurance coverage options available
- Paid time off and holiday pay
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our dynamic team of Customer Service Representatives!
Job Types: Permanent, Full-time
Salary: $35,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
Education:
- Secondary School (preferred)
Experience:
- Customer service: 2 years (required)
Language:
Licence/Certification:
Shift availability:
Ability to Commute:
- Markham, ON L3R 9Y7 (preferred)
Ability to Relocate:
- Markham, ON L3R 9Y7: Relocate before starting work (preferred)
Work Location: In person
