information technology (IT) support technician - ACE BUSINESS & TECHNOLOGY SOLUTIONS LTD. | London, ON | Workopolis

Education

College diploma

Skills

TCP
WordPress
XML
Call center
Windows

Language

English

Work Term: Temporary
Work Language: English
Hours: 20 hours per week
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 1 to less than 7 months
Information technology
Network and system administration/administrator
Computer technology/computer systems technology

Work setting

Computer hardware or software retailer/wholesaler
Help desk
Internet Service Provider (ISP)

Tasks

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations

Certificates, licences, memberships, and courses

Cisco certified network associate
CompTIA Security+ Certification
Network+ Certification
VMware certified professional
A+ Certification

Computer and technology knowledge

Android
Information Technology Infrastructure Library (ITIL)
MAC
Linux
Device drivers
Networking software
Networking hardware
Networking security
Intranet
Internet
Servers
Desktop applications
File management software
Security software
Word processing software
Presentation software
Mail server software
MS Office
MS Windows
TCP/IP
Wireless networks
XML
WordPress

Sales experience

Call centre

Security and safety

Basic security clearance
Confidential security clearance

Transportation/travel information

Willing to travel
Valid driver's licence

Work conditions and physical capabilities

Tight deadlines
Repetitive tasks
Attention to detail
Sitting

Own tools/equipment

Computer
Printer
Internet access
Cellular phone

Personal suitability

Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management

Screening questions

Are you available for shift or on-call work?
Are you available for the advertised start date?
Are you currently a student?
Are you currently legally able to work in Canada?
Do you have previous experience in this field of employment?
Do you have the above-indicated required certifications?
Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
What is the highest level of study you have completed?
What is your current field of study?

Workplace information

Remote work available

Internship

This position is a paid internship that encourages on-the-job training and skill development.

Long term benefits

Other benefits