Responsible for all electronic video surveillance systems in order to observe and monitor customers and employees for any violations of the Alberta Gaming Terms and /Conditions or company policies and procedures, to report violations as required, and to ensure for the safety and security of all customers, employees, and company assets. Uphold and maintain the integrity of the casino to the best of their abilities.
Demonstrated thorough knowledge of casino operations and the Alberta Gaming and Liquor Commission’s Terms and Conditions. Demonstrated effective and diplomatic customer service and communication skills, which includes contracts with staff members, police, AGLC, and other regulatory officials. Demonstrated experience perfo9rming within specific deadlines or under pressure. Demonstrated experience problem solving, organizing and prioritizing work. Demonstrated experience in surveillance operations preferably within a gaming environment. Demonstrated effective and diplomatic communication skills, which includes experience handling difficult and sensitive surveillance investigations. Demonstrated technical knowledge of computers and their multiple uses. Demonstrated mature and responsible behavior at all times. Must be eighteen (18) years of age or older.
EDUCATION and/or EXPERIENCE
Prior experience as a surveillance operator is preferred. Experience in the gaming industry is an asset.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have a valid and current Alberta Gaming and Liquor Commission Gaming License and any other Alberta Gaming and Liquor Control registration requirements.
OTHER SKILLS AND ABILITIES
Knowledge of Century Casino, FINTRAC and AGLC’s policies and procedures and how they pertain to surveillance. Must have and maintain professional radio communication when communicating with security, slot and pit staff using two-way radios. Knowledge of a phonetic alphabet beneficial.
The physical demands described here a representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Essential duties include working in an inside environment surrounded by or adjacent to many pieces of electrical equipment. Immediate work area may be subject to warm or cold temperature changes. Essential duties involve sitting and/or standing throughout an entire work shift with standard breaks. Essential duties may require lifting up to 50 pounds and working a flexible workweek with additional hours on a non-routine basis.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential duties involve working with large numbers of people from different departments over the phone or radio while primarily in an inside environment.
MATERIALS AND EQUIPMENT DIRECTLY USED
Various general office equipment, including computers, fax machines, photo-copiers, shredders, and telephones. Surveillance system equipment including monitors, controls for the camera, recording devices and communication radios.
Job Types: Permanent, Part-time
- Casual dress
- Company events
- Discounted or free food
- Employee assistance program
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Supplemental pay types:
Ability to commute/relocate:
- St. Albert, AB T8N 6K3: reliably commute or plan to relocate before starting work (required)
- surveillance: 1 year (preferred)
Work Location: In person